Support Portal
Submit tickets & track status. Recommended for trackable issues.
Email Support
General questions and inquiries. support@pdgi.ca
Phone Support
Enterprise priority support (see SLA for numbers).
In-App Help
Quick help links and tooltips inside PDG apps.
Hours & SLAs
Standard Support
Mon–Fri
9:00–18:00
Timezone
Canada/US Local
Email and portal responses during business hours.
Priority (Enterprise)
Availability
24/7 Support
Response Time
Guaranteed SLA
Extended-hours support included in Enterprise SLA.
Common Ticket Categories
Account & Billing
Card Disputes
Driver App Issues
Load Status
Document Matching
Integration Troubleshooting
Onboarding & Implementation
We offer guided onboarding packages: setup assistance, data migration, driver rollout, and integration setup.